Shipping

State of Escape offers FREE express shipping on all orders within Australia via Startrack Couriers.

All orders are shipped on an express next-day delivery service to all capital cities (with outer suburban, country, WA and NT within 2-3 business days.)
Please contact care@stateofescape.com.au within 5 business days from when you receive your tracking if you have not received your parcel.

All deliveries are required to be signed for (unless otherwise selected) upon delivery or will be redirected to the nearest Post Office with a notice left at your premises for collection.

Authority to leave WITHOUT signature via Startrack is available to select on their premium express shipping service. Only select this option if you have a secure place for the driver to leave your parcel. Please kindly note, State of Escape cannot be held liable for stolen, lost or missing parcels when selecting “Free Express Shipping (Authority to leave WITHOUT signature)” on your order.

 

INTERNATIONAL

International customers can enjoy premium express shipping via DHL International at a fixed rate of $40 AUD (ex. Japan which is $50 AUD).

Delivery times will vary between countries, however, generally deliveries occur within 3-5 business days.
Please note there can be occasional transit delays which may affect the delivery time frame.

Please contact care@stateofescape.com.au within 7 business days from when you receive your tracking if you have not received your parcel.

All deliveries with DHL must be signed for on delivery (unless otherwise arranged with DHL directly). Please note DHL do NOT accept deliveries to PO Boxes.

International orders are sent DDU (Delivery Duty Unpaid) and you will be liable for customs duties and import taxes applicable on your purchase upon arrival in your country. These charges are determined by local customs authorities in your country and our NOT liable to be paid by State of Escape. Payment via DHL is necessary to release your order from customs. We suggest contacting your local customs office regarding applicable taxes and customs fees.

If import taxes and duties are not paid on arrival at the destination country and the shipment is refused by the receiver, State of Escape will request DHL return the goods. Upon receipt of the returned goods, the purchaser will receive a refund of the item/s less all return freight costs incurred by State of Escape.

 

Shipping to Taiwan & South Korea - Important information

State of Escape offers shipping to Taiwan & South Korea, however, additional local government requirements are applicable on all imported goods.

Taiwan: You may be contacted by our delivery partner DHL on your local phone number to provide your local Taiwanese ID number (applicable for Taiwanese citizens), resident certificate number or passport number in order to complete your delivery.

South Korea: You may be contacted by our delivery partner DHL on your local phone number to provide your Personal Customer Clearance Code (PCCC) or date of birth to complete your delivery.

If DHL cannot obtain the required information and clear the goods at the destination country, your order will be returned to State of Escape and the purchaser will receive a refund of the item/s less the costs incurred by State of Escape for the return freight.

Please contact care@stateofescape.com.au for further support.